Frequently asked questions about the App.

Need help? Email us anytime at hello@hopeandgoodness.com — we typically respond within 1–2 business days.

Getting Started

What is Hope & Goodness? Hope & Goodness is a wellness app offering guided courses, a 24/7 AI coach named Hope, private journaling and daily check-ins to support your healing and personal growth journey.

Do I need an account to use the app? Yes, you'll need to create a free account to save your progress, journal entries and check-ins securely.

What devices does Hope & Goodness work on? Hope & Goodness is currently available on iOS. An Android version may be released in the future.

Subscriptions & Billing

How much does Hope & Goodness cost? We offer a monthly plan at $9.99/month and an annual plan at $59.99/year (equivalent to $5/month). Both include a 7-day free trial.

How do I cancel my subscription? You can cancel anytime through your Apple ID account settings: Settings → [your name] → Subscriptions → Hope & Goodness → Cancel Subscription. Cancelling before your trial ends means you won't be charged.

Will I be charged after my free trial? Yes, unless you cancel before the trial period ends. Your subscription will automatically renew at the plan price you selected.

Can I get a refund? Refunds are handled by Apple, since all purchases go through the App Store. You can request a refund at reportaproblem.apple.com.

I already paid — why does the app still say I need to subscribe? Try restoring your purchase using the "Restore Purchases" button on the subscription screen. If that doesn't resolve it, email us at hello@hopeandgoodness.com with your purchase confirmation.

Using the App

What is Hope, the AI coach? Hope is an AI-powered companion built into the app, available 24/7 to talk through what you're feeling, process a course you've just finished, or simply be there when you need support.

Is my journal private? Yes. Your journal entries are private and visible only to you. You can also set an optional PIN for extra privacy within the app.

Can I use the app if I'm in crisis? Hope & Goodness is a wellness and self-development tool, not a replacement for emergency or professional mental health services. If you are in crisis, please contact a crisis line or emergency services in your area immediately.

Privacy & Data

Is my data safe? Yes. Your personal data, journal entries and conversations are kept private and are never sold. See our full Privacy Policy for details.

How do I delete my account and data? Email us at hello@hopeandgoodness.com and we'll process your deletion request promptly.

Still need help?

Email hello@hopeandgoodness.com and we'll get back to you within 1–2 business days.