Terms and Conditions

Hope and Goodness, LLC. Last updated: September 2026

1. About These Terms

These Terms and Conditions ("Terms") are an agreement between you and Hope and Goodness, LLC, a Georgia limited liability company ("Hope and Goodness", "we", "us"). They cover your use of our website at hopeandgoodness.com and the Hope and Goodness mobile app ("the App").

By using the website, or by downloading or using the App, you agree to these Terms and to our Privacy Policy at hopeandgoodness.com/privacy-policy1. If you do not agree, please do not use Hope and Goodness.

Hope and Goodness is a mental wellness platform for healing and personal growth. It offers:

• Self-paced, trauma-informed guides for support and personal development

• Hope, an AI companion

• Mindfulness tools and exercises

• Journaling, mood check-ins and personal recaps

• Gratitude and affirmation practices

• Faith-based resources, for those who want them

• A Library of recommended books, videos and music

• Favorites, so you can save the guides and resources that help you most

2. Not a Medical, Therapy or Emergency Service

Hope and Goodness is a wellness and personal development platform. It is not a medical service, a mental health treatment service, a therapy platform or a crisis service. Nothing on the website or in the App is professional medical, psychological, psychiatric or therapeutic advice, diagnosis or treatment. Please talk to a doctor or qualified professional about your health, and before making medical decisions.

If you are in crisis or thinking about harming yourself, please get help straight away:

• United States and Canada: call or text 988

• United Kingdom and Ireland: call Samaritans on 116 123

• Australia: call Lifeline on 13 11 14

• New Zealand: call or text 1737

• Elsewhere: find a crisis line at hopeandgoodness.com/crisis-hotlines

• If you are in immediate danger, call your local emergency number (for example 911, 999, 112, 000 or 111).

3. Eligibility

You must be at least 16 years old to use Hope and Goodness. By using the website or the App, you confirm that you are 16 or older. If you are under 18, or under the age of majority where you live, please use Hope and Goodness with the knowledge of a parent or guardian.

4. Your Account

To use most of the App, you need an account. You agree to:

• Give accurate information when you create your account

• Keep your password secure and confidential

• Tell us straight away at hello@hopeandgoodness.com if you think someone else has accessed your account

• Take responsibility for activity under your account

You can delete your account at any time in the App (Settings, then Delete Account). Deleting your account also deletes your journal entries, favorites and other saved information, as described in our Privacy Policy. Deleting your account does not cancel an App Store subscription; please cancel that in your Apple ID settings. We may suspend or close an account that seriously or repeatedly breaks these Terms.

5. Subscriptions, Free Trial and Payments

5.1 Subscription. Premium content in the App is available through a monthly or annual subscription. The price, billing period and what is included are shown in the App before you subscribe, in your local currency.

5.2 Free trial. Eligible new subscribers can start with a 7-day free trial. Free trials are available only once per Apple ID. Unless you cancel at least 24 hours before the trial ends, your subscription starts automatically at the end of the trial and you will be charged the price shown.

5.3 Billing and renewal. All payments are made through Apple's App Store and charged to your Apple ID. Your subscription renews automatically at the end of each period unless you cancel at least 24 hours before the period ends.

5.4 Cancelling. You can cancel at any time in your Apple ID subscription settings. Your access continues until the end of the period you have paid for.

5.5 Refunds. Because payments are processed by Apple, refund requests are handled by Apple at reportaproblem.apple.com, under Apple's refund policies. We do not give refunds for unused parts of a subscription period, except where the law requires it.

5.6 Restoring purchases. If you have subscribed before, you can restore your subscription with "Restore purchases" on the subscription screen or in Settings.

5.7 Price changes. We may change subscription prices. If a price increase affects your subscription, you will be told in advance, as Apple requires, and you can cancel before the new price applies.

5.8 Changes to features. We may add, change or remove features and content over time to keep improving Hope and Goodness.

6. Hope, Your AI Companion

The App includes Hope, an AI companion powered by Claude, an AI model made by Anthropic. By using Hope, you understand and agree that:

• Hope is an AI, not a human, and not a therapist, counsellor, doctor or mental health professional

• What you share with Hope is processed by Anthropic's AI to create Hope's replies, as explained in our Privacy Policy

• When Hope's replies are read aloud, the voice is an AI-generated voice, not a real person

• Conversations with Hope are not confidential in the way conversations with a licensed therapist are

• Hope can make mistakes and may give information that is incomplete, inaccurate or not right for you

• Hope is not a substitute for professional care, medical advice or crisis support

• Hope has fair-use limits on how many messages and voice replies you can use each day or month

We may change, pause or discontinue Hope or any of its features.

7. The Guides and Other Content

The guides, tools and other content in the App and on the website are for general wellbeing and personal development. They draw on psychological research, coaching principles and the Hope and Goodness coaching workbooks.

• They are not a substitute for professional therapy or medical treatment, and should not be used to diagnose or treat any condition.

• Our team uses AI tools to help research and draft guides and to find books, videos and music for the Library. Every guide and recommendation is reviewed and chosen by the Hope and Goodness team. We work to keep content accurate and helpful, but mistakes can happen. If something doesn't look right, please let us know at hello@hopeandgoodness.com.

• Faith-based content is offered for those who want it and reflects a Christian perspective.

8. The Library: Books, Videos and Music

The App's Library recommends books, videos and music that we believe can help. They are shared as helpful resources and reflect the views of their authors and creators, which may not always represent the views of Hope and Goodness or our team. A recommendation is not an endorsement of everything a book, speaker or creator says. Please use your own discernment, and take what helps.

• Books: we link to books on Amazon. Some of these are affiliate links: As an Amazon Associate I earn from qualifying purchases. This does not change the price you pay. Purchases are made with Amazon, not with us, under Amazon's terms.

• Videos: videos play through YouTube's player, and by watching them you agree to be bound by the YouTube Terms of Service (youtube.com/t/terms). Watching videos in the Library is always free.

• Music: playlists open in the Spotify app, which requires a Spotify account (a free account is available). Your use of Spotify is under Spotify's own terms.

Library resources are hosted by third parties, who may change or remove them at any time. When that happens, a resource may no longer be available in the App.

9. Favorites and Sharing

You can save guides, books, videos, playlists and other resources to your Favorites. By using Favorites, you understand that:

• Your Favorites are private to your account and are not shown to other users.

• We store your Favorites so they are available when you sign in, as described in our Privacy Policy.

• You can remove a favorite at any time, and your Favorites are deleted if you delete your account.

• If a saved resource is changed or removed by its owner, or is no longer offered in the App, it may disappear from your Favorites.

• Some Favorites and guides are part of the premium subscription, and you may need an active subscription to open them.

When you use a Share button, the App prepares a short message with a link to Hope and Goodness on the App Store, which you then choose how to send. The App does not share your journal entries, reflections, mood check-ins or conversations with Hope.

10. Find a Professional

The App may link to a directory of counsellors, coaches and other practitioners on our website (hopeandgoodness.com/affiliates). By using it, you understand that:

• Practitioners in the directory are independent and are not employed, supervised or checked by Hope and Goodness. We do not verify their qualifications, licences or insurance, and a listing is not an endorsement or recommendation.

• Please check a practitioner's qualifications, licensing and fit for your needs yourself before booking.

• Any arrangement, payment or service is between you and the practitioner, under their own terms, and Hope and Goodness is not responsible for the services they provide.

• [Only if practitioners pay to be listed or you earn a referral fee, add: "Some practitioners pay a fee to be listed in the directory."]

11. Your Content

You own what you write in the App, such as journal entries, guide reflections, mood notes and messages to Hope ("Your Content"). Reflections you write inside a guide are saved privately to your Journal, under Guide Reflections. You give us permission to store, process and use Your Content only as needed to provide the App to you, as described in our Privacy Policy. Nothing you write in the App is shown to other users.

12. Acceptable Use

You agree not to use the website or the App to:

• Break any law or regulation

• Harass, abuse or harm anyone

• Try to get around the App's subscription, usage limits or security, or access any part of our systems without permission

• Copy, scrape or misuse the App's content or Hope's replies, or use them to build a competing product

• Use Hope and Goodness for any commercial purpose without our written permission

13. Intellectual Property

Hope and Goodness, LLC and its licensors own the intellectual property in the website and the App, including the guides, text, images, design, logos and the Hope and Goodness name. We give you a personal, non-exclusive, non-transferable, revocable licence to use them for your own personal, non-commercial wellbeing.

You must not copy, republish, sell, rent, sub-license, redistribute, reverse engineer, decompile or modify any part of the website or the App, except where the law allows it. Book titles, book covers, videos, music and other third-party names and marks belong to their owners.

14. Apple App Store Terms

If you downloaded the App from Apple's App Store, these additional terms apply, and Apple's Licensed Application End User License Agreement also applies (apple.com/legal/internet-services/itunes/dev/stdeula):

• Agreement: these Terms are between you and Hope and Goodness, LLC only, not Apple. We, not Apple, are solely responsible for the App and its content.

• Licence: your licence to use the App is limited to Apple-branded devices that you own or control, as allowed by the Usage Rules in the App Store Terms of Service. The App may also be used by other accounts in your Family Sharing group where Apple allows it.

• Support: we are solely responsible for maintenance and support of the App. Apple has no obligation to provide any support for it.

• Warranty: to the extent any warranty applies and is not validly disclaimed, we are responsible for it. If the App fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation for the App.

• Claims: we, not Apple, are responsible for any claims by you or anyone else relating to the App or your use of it, including product liability claims, claims that the App fails to meet legal or regulatory requirements, and claims under consumer protection, privacy or similar laws.

• Intellectual property: if anyone claims that the App or your use of it infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and discharging that claim.

• Legal compliance: you confirm that you are not located in a country subject to a US government embargo or designated by the US government as a "terrorist supporting" country, and that you are not on any US government list of prohibited or restricted parties.

• Third-party terms: you must follow any applicable third-party terms, such as your mobile data agreement, when using the App.

• Third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them, Apple has the right to enforce them against you.

15. Third-Party Links and Services

The website and the App link to, and rely on, services run by others, such as crisis line websites, Amazon, Apple, YouTube, Spotify and the providers listed in our Privacy Policy. We are not responsible for third-party websites or services, their content or their availability, and you use them at your own risk and under their terms.

16. Cookies (Website)

The website uses cookies as described in our Privacy Policy. Cookies needed for the website to work are always on. Where we use optional cookies, you can accept or decline them.

17. Disclaimers

We work hard to make Hope and Goodness helpful, accurate and available, but we provide the website and the App "as is" and "as available". To the maximum extent permitted by law, we make no promises that they will always be available, error-free or suitable for your particular situation, and we do not guarantee the accuracy or completeness of any content, including content created by Hope, content created with the help of AI, and third-party resources in the Library.

18. Limitation of Liability

To the maximum extent permitted by law, Hope and Goodness, LLC will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of the website or the App, including loss of data or profits. Our total liability to you for any claim relating to these Terms or Hope and Goodness is limited to the greater of the amount you paid us in the 12 months before the claim or US$100.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, or for fraud. If you are a consumer, nothing in these Terms affects your statutory rights, including the consumer guarantees under the Australian Consumer Law and your rights under UK and EU consumer law.

19. Governing Law and Disputes

These Terms are governed by the laws of the State of Georgia, United States, without regard to its conflict of law rules. If you have a concern, please contact us first at hello@hopeandgoodness.com, and we will try to resolve it informally within 30 days.

If we cannot resolve it, disputes will be handled by the state or federal courts located in Georgia, except that either of us may bring a claim in small claims court where it qualifies. If you live in the UK, the EU or Australia, you also keep the protection of the mandatory laws of your country and may bring a claim in your local courts.

20. Changes to These Terms

We may update these Terms from time to time. When we do, we will update the "Last updated" date at the top of this page, and we will let you know in the App or on the website about significant changes before they take effect. If you keep using Hope and Goodness after changes take effect, you accept the updated Terms.

21. Contact Us

Hope and Goodness, LLC
Email: hello@hopeandgoodness.com
Mailing address: 11175 Cicero Drive, Building 200, Suite 100, Alpharetta, GA 30022, USA
Website: hopeandgoodness.com

We aim to respond to all enquiries within 5 business days.

These Terms and Conditions were last updated in September 2026.